PRIVACY POLICY


1 Purpose
1.1 AXiA Super Audits Pty Ltd ("AXiA Super Audits") is an experienced and exclusive provider of comprehensive SMSF services.
1.2 AXiA Super Audits necessarily collects and stores financial and personal details in order to provide a holistic range of self-managed super fund (SMSF) compliance related services. AXiA Super Audits manages this personal information in an open and transparent way, operating in the spirit of the Privacy Act 1998.
1.3 What follows is an outline of AXiA Super Audits's Privacy Policy. It is strongly recommended that you and/or your firm familiarise yourself with the following policy and direct any questions you may have regarding the policy to our team prior to engagement.
2 Types of Personal Information Collected and Held by AXiA Super Audits
2.1 The Privacy Act 1998 defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This is a broad definition and may include a broad manner of types of personal information.
2.2 Personal information collected and held by AXiA Super Audits can include, but is not necessarily limited to the following:
a. Tax File Number, Australian Business Number/s, Australian Company Number/s and employment details;
b. Trust Deed and related details;
c. Company incorporation details, including details of directors;
d. Banking and/or other financial institution details and correspondence;
e. Personal contact information;
f. Related engagement with the Australian Taxation Office (ATO);
g. Financial strategy and goal information; and
h. Familial details.
3 Collection and Storage of Personal Information
3.1 The Privacy Act 1998 considers the collection of personal information to occur if an entity collects the personal information for inclusion in a record or generally available publication.
3.2 AXiA Super Audits collects personal information directly and indirectly for the proper performance of actual SMSF service offerings or in anticipation of potential engagement. This is AXiA Super Audits's purpose in collecting and storing personal information. This personal information may also be used to assess the accuracy of feedback and generate general and unattributable business metrics to measure and enhance performance.
3.3 Whilst AXiA Super Audits does have some direct clients, the firm typically engages with Financial Planners and Accounting Firms who provide AXiA Super Audits with the categories of personal information above. AXiA Super Audits may request additional personal information from the intermediary (Financial Planner or Accounting Firm) or directly of the client, depending on engagement requirements, where necessary for the proper undertakings of the stipulated service provision. This may happen at any time during the period of engagement. Any intermediary providing personal information to AXiA Super Audits must do so with the informed consent of the ultimate client.
3.4 AXiA Super Audits may receive some personal information from the ATO, as part of its normal compliance related business activities for engaged clients.
3.5 AXiA Super Audits may also request personal information from a non-engaged entity in order to be able to better contemplate engagement or respond to a query.
3.6 Failure to provide personal information required by AXiA Super Audits may result in:
a. Delays in service provision, engagement or responses; and
b. Non-engagement or discontinued engagement
3.7 The Privacy Act 1998 considers the holding of personal information to occur where an entity has possession or control of a record that contains the personal information. As AXiA Super Audits is a largely a paperless business, all personal information is held electronically.
3.8 Personal information collected by AXiA Super Audits, either directly or indirectly or actual or potential use, is stored on a server located in Australia.
4 Access to Personal Information
4.1 All personal information held by AXiA Super Audits is accessible by currently engaged intermediaries and direct clients via the Client Portal. For AXiA Super Audits instructions on how to access the Client Portal contact AXiA Super Audits. This personal information can be updated by the intermediaries (with the fully informed consent of the ultimate client) and direct clients at any time. If you are encountering difficulties updating this personal information, please contact AXiA Super Audits at your earliest convenience. If at any time you are concerned that the personal information provided by you has been compromised, please contact AXiA Super Audits.
4.2 Personal information provided to AXiA Super Audits by non-engaged entities in order to facilitate a query response or in contemplation of engagement will not be stored on the Client Portal. Entities wishing to access, update or correct such personal information provided to AXiA Super Audits should submit a query to AXiA Super Audits Super.
5 Disclosure to Overseas Recipients
5.1 At AXiA Super Audits, we value diversity and our team includes talented and highly skilled people from across a number of locations. In fact, staff members are based in Australia, India and Germany. Disclosure of personal information to those overseas staff is necessary for the proper performance of AXiA Super Audits's SMSF compliance function.
5.2 Offshore operations is not a compromise of quality or our commitment to observing privacy and confidentiality principle.
6 Conclusion
6.1 If you would like a hard copy of this policy, please contact AXiA Super Audits Super. Please provide your mail contact details.
6.2 If you have any complaints about the way your personal information, or that your client, is collected, stored or used by AXiA Super Audits Super, please do not hesitate to contact AXiA Super Audits Super. AXiA Super Audits Super endeavours to respond within a reasonable timeframe.